Education Support Facilitator

Volunteer Role Title: Education Support Facilitator

Organisation: NeurodiversityUK

Location: Comber, Northern Ireland

Time Commitment: 4-8 hours a week

Role Overview

NeurodiversityUK is seeking a passionate and knowledgeable volunteer to support families navigating the education system for neurodivergent children.

You will act as a guide, advocate, and source of reassurance for families experiencing challenges within educational settings.

Key Responsibilities

Parent Support & Guidance

· Provide one-to-one support to parents navigating the SEND system

· Explain processes such as statutory assessment, statementing/EHCPs, and IEPs

· Help parents understand their rights and options within the education system

· Offer emotional support and reassurance during challenging situations

Education Advocacy

· Support parents in preparing for school meetings (e.g. reviews, SEN meetings)

· Help parents organise key documents and evidence

· Provide guidance on communicating effectively with schools

· Where appropriate, attend meetings alongside families (optional)

IEP & Support Planning

· Assist parents in understanding and reviewing IEPs or support plans

· Suggest practical, neurodiversity-affirming strategies for use in school

· Help identify gaps in provision and support needs

Problem-Solving & Liaison

· Support families experiencing difficulties with schools or local authorities

· Help de-escalate conflicts and promote collaborative approaches

· Signpost to legal, advocacy, or specialist services where needed

Record Keeping

· Maintain clear, confidential notes of support provided

· Track common challenges to inform service development

Person Specification

Essential:

· Experience or strong knowledge of SEND processes (e.g. SEN, EHCPs/Statements, IEPs)

· Background in education, psychology, social care, or related field

· Excellent communication and listening skills

· Empathetic, non-judgemental, and supportive approach

· Ability to explain complex systems in a clear, accessible way

Desirable:

· Previous experience as a SENCo, teacher, classroom assistant, or advocate

· Knowledge of neurodivergent profiles (autism, ADHD, PDA)

· Experience supporting families or working in a charity setting