Support Worker

The Katie Trust is an independent charitable organisation established to support families and friends who have lost a loved one in circumstances initially classified as suicide, accident, or disappearance but where concerns and unanswered questions later emerge.

Founded in Northern Ireland, the Trust assists families across the island of Ireland and beyond. Whether the death occurred at home or abroad, if questions remain and the original investigation falls short, The Katie Trust will act on behalf of the family to seek truth, transparency, and, where necessary, justice.

We offer expert independent reviews of police investigations, carried out by specially selected professionals with relevant and high-level investigative experience. These may include retired detectives, Family Liaison Officers, and Police Search Advisors (POLSA), all matched specifically to the needs of the case. If investigative shortcomings are identified, we will advocate for the case to be elevated and revisited by the appropriate authorities. In cases where no foul play is confirmed, our findings may still provide grieving families with the peace of mind they deserve.

As a Support Worker, you will engage with individuals in a sensitive and respectful manner, providing emotional support and helping them navigate challenging situations. This role requires a trauma-informed approach and a strong sense of empathy and professionalism.

Key Responsibilities

• Provide compassionate, trauma-informed support to individuals and families
• Communicate with empathy, professionalism, and active listening
• Support individuals in understanding available options and resources
• Maintain accurate and confidential records of interactions
• Work collaboratively with internal teams, including investigators where appropriate
• Signpost to external services where needed

What We’re Looking For

• Experience in support work, social care, psychology, counselling, or similar fields
• Strong understanding of trauma-informed care principles
• Excellent listening and communication skills
• High level of emotional intelligence and empathy
• Ability to manage sensitive and potentially distressing situations
• Strong boundaries and professional judgment

Preferred

• Background in mental health, safeguarding, or crisis support
• Experience working with vulnerable individuals or families
• Relevant qualifications or training in counselling, social work, or related areas

Important Considerations

• This is a non-clinical, volunteer role
• Volunteers must operate within defined boundaries and not provide medical or legal advice
• Emotional resilience and self-awareness are important due to the nature of the work

What You’ll Gain

• Opportunity to make a meaningful impact
• Experience working within a trauma-informed environment
• Be part of a supportive, purpose-driven team